All staff are fully trained and have completed an enhanced Access NI check. Our care staff are regularly supervised and their practice is monitored by experienced senior care workers on an ongoing basis, to ensure that a high standard of care is provided and maintained.
Care workers may work alone in the community or where there are more complex health issues, alongside a colleague. All care provision is open to constant review and care workers are the eyes and ears of the agency, alerting managers when there has been a change in a service user’s ability to manage with the level of support being provided. In turn, management will alert a service user’s family or relevant trust staff regarding a change in service users care needs.
Following appointment, all staff receive an intensive induction training programme. We ensure that all staff are trained as required for the area that they are working in, for example epilepsy awareness and management when working with service users who are epileptic. All training is in accordance with RQIA and Domiciliary Care Standards.
In addition, we encourage service users to speak out about the quality of service they are receiving. Where practice is not of a satisfactory standard, we will take immediate steps to address the particular issue of concern and ensure that the service user is satisfied with any action which has been taken.